Assignments/ Responsibility:

⚫ CUSTOMER ACQUISITION ACTIVITIES

• Handles initial inquiries
• Supports and tracks local marketing activities and promotional events
• Conducts sales activities through enrollment - Forms and manages groups
• Follows up on unconverted inquiries and inactive customers

⚫ CUSTOMER RETENTION ACTIVITIES

• Maintains positive customer relations and ensures customer satisfaction
• Conducts customer orientations - Encourages customer re-enrollments
• Schedules lessons for customers and instructors
• Schedules and conducts student consultations and counseling

⚫ OPERATIONS

• Enters and manages customer information in LCMS
• Prepares invoices, collects customer payments and handles other accounting activities
• Prepares payroll, reports and required documents
• Manages material inventory
• Maintains correspondence with customers
• Handles filing, Orders various supplies - Develops local marketing activities

Visa / Work Permit Requirements

• Singapore citizens and PR holders
• LTVP+ and DP holders may apply but will be assessed on a case-by-case basis

1. Be able to speak and write Japanese will be an advantage
2. Experience in Customer Service industry will be an advantage
3. Knowledge of Microsoft Office

** In your resume please include current salary, expected salary and notice period