INSTRUCTION

- Teach group/individuals, online/offline, kids/adult in the instructor’s native language

- Prepare for classes in advance to ensure quality instruction

- Tailor lessons according to student requests/style

- Record all lessons in student PED cards

- Update Operations team in real time of all issues as they arise in timely manner

- Ensure communication with LCD and other members of Ops team is clear, fluid and timely

SCHEDULING

- Scheduling - usually done up to a month in advance, with daily and weekly checks.

- Rooming on a daily basis.

- Handling communication from instructors on leave matters or when they request to update availability.

- Updating the team when instructors plan to take leave.

- Preparation of contracts for new instructors and renewals, when needed.

PAYROLL

- Salary Report - including updating relevant information needed for new staff, such as bank account details, rate, etc.

- Emailing of salary vouchers to instructors.

INSTRUCTOR QUALITY ASSURANCE, TRAINING & SUPPORT

- IQP training, creating Instructor Portal, and Mimosa accounts for new instructors.

- Lesson monitorings

- Assisting instructors with any questions, issues, or concerns they may be experiencing.

- Weekly check-in calls with RMI

STUDENT ASSESSMENTS & REPORTS

- Preparation of student reports and additional level check reports

- Provide student assessment on-demand during working availability

STUDENT PED CARDS

- Adding guidelines/reminders on Ped Cards of new students.

- Random checks on Ped Cards - especially for new instructors.”